Ludwig AVH snare drums both rosewood&Supraphonic/Tama rosewood 6.5x14. Ludwig will help out through the dealer. Regarding compensation for the damage, the OP said they'll deal with UPS and the seller as a separate issue.

You must log in or register to reply here. Gurnee, IL 60031 | 847-263-6200. ludwigco.com | who we are | what we do | our portfolio | find an apartment | residential portal | contact us Feb 12, 2014 #7 Ludwig Corporation We hope to hear from you! They could contact the seller to make sure they take care of you, but other than that it's the responsibility of the seller (and UPS) to take care of this. By clicking "I Accept" or "X" on this banner, or using our site, you accept our cookie and privacy policy. High quality example sentences with “To facilitate customer service” in context from reliable sources - Ludwig is the linguistic search engine that helps you to write better in English If they are a Ludwig dealer, they should take care of it. But in the meantime, can't you play it without a reso head?

The drum shop did a great job packing the drums but the 900 pound Gorilla at UPS did a number on the box .

Drum Outfits, Snare Drums, Marching & Concert Drums, Timpani, Mallets, Drumsticks, Drumheads, Atlas …

Your ultimate beef is with the seller of the drums. ROCK ON!

My best man, who I've known for over 40 years, has worked as a shifter driver for that as*hole company all his life and told me all the horror stories. © Ludwig And Company 2020 | 4081 Ryan Rd. What Lockdown? Send us your request for more information with this convenient contact form. Damage is insured so they just let 'er rip.

The drum shop is not responding to any of my emails for assistance so I am just trying to buy the parts from Ludwig to repair the kick drum so I can actually play my new kit. I'll worry about filing a claim with UPS later. And in an era where communication and access to information are essential to conducting transactions, that is a little conflicting given that so many small 'companies' offer easy access and direct sales.

They really don't give a flug about anything there except for production. If it was not purchased new from a dealer not much ludwig can do other than point you to a dealer like Russo Music to order replacement parts. © Ludwig And Company 2020 | 4081 Ryan Rd. Ludwig is the first sentence search engine that helps you write better English by giving you contextualized examples taken from reliable sources. I am well versed in filing claims with UPS as I used to build and ship drum kits all over the world when I owned my own drum work shop. DCP Video Showdown: Which Luxury Drum Kit Is Right For You. If anybody could help me get in touch with customer service at Ludwig, I would be much obliged.

Then again, the small companies don't have the kind of dealer network that Ludwig has. Sonnuvabit*hin UPS. Website Design by Gray Loon Marketing Group, Inc. by Gray Loon Marketing Group, Inc.

We provide unparalleled customer service and always strive to exceed our clients expectations. My regular fave drum shop is ordering the parts for me and I am just buying them to save time so I can get my new kit up and running. I ONLY use Fed Ex and never again had an issue with anything arriving damaged. I stopped using UPS after a few of my first customer received boxes of matchsticks instead of drum shells after UPS got through crushing the boxes.

The seller is being less than responsive so I need to take care of this on my own for fast resolution and then I will go after UPS for reimbursement.

DO heed CherryClassic's advice, keep the boxes, labels, and file a claim ASAP with UPS. My hunch is that UPS may say that the seller did not adequately pack the contents.

This site will be unavailable from 4:30 am EST - 8:00 am EST on December 17, 2017. Ludwig does not simply clarify my doubts with English writing, it enlightens my writing with new possibilities. I know several Ludwig Employees frequent this forum from time to time.

Someone else already posted a question about the "new" factor of these drums if at least some of the drum set came ito you after being packed in a Yamaha box.

Are you 100% certain that the seller is an authorized dealer for new Ludwig drums? They could contact the seller to make sure they take care of you, but other than that it's the responsibility of the seller (and UPS) to take care of this. I'm with everyone else here – contact the seller. Just put the good hoop on the batter side. Vintage late 70’s Ludwig 6.5” Supraphonic. The act of providing services to customers before, during and after a purchase. I can't play my new kit which is really frustrating.

This really isn't a Ludwig Customer Service issue. Thanks for visiting www.ludwig-drums.com This really isn't a Ludwig Customer Service issue. Just bought a brand new Ludwig Vistalite Jason Bonham Signature Kit and UPS destroyed the bass drum box in transit as they always do and damaged my new 14x26 kick. For a better experience, please enable JavaScript in your browser before proceeding. Ludwig LB546 Limited Edition Black Beauty Bronze 6.5x14" 10-Lug Snare Drum, 1980's Zildjian new beat hi hat - ink "freak?". Find address for Ludwig Drums - find area code for contact address XXX.

Thanks for the all the advice everyone The reason the kit was shipped in non-Ludwig boxes is that the kit was on display for a couple of years on the dealers showroom floor and they had thrown out the factory boxes long ago.

.css-aurft1{box-sizing:border-box;}(CS is .css-fqovtb{box-sizing:border-box;color:black;font-weight:700;padding:0;background-color:transparent;position:relative;}.css-fqovtb:after{content:'';position:absolute;width:100%;left:0;right:0;bottom:-2px;height:3px;}customer.css-17j6aty{box-sizing:border-box;color:black;font-weight:700;padding:0;background-color:transparent;position:relative;}.css-17j6aty:after{content:'';position:absolute;width:100%;left:0;right:0;bottom:-2px;height:3px;}.css-17j6aty:last-of-type{box-shadow:none;}.css-17j6aty:first-of-type{box-shadow:none;} service).

:O That said, Ludwig's main number is 574-522-1675.

Please complete this contact form and one of our executives will follow up with you shortly.

The OP wants to by some parts from Ludwig and is looking for a number to call. High quality example sentences with “customer service” in context from reliable sources - Ludwig is the linguistic search engine that helps you to write better in English I guess Ludwig is another company that prefers not deal directly with the customer so I'll just go through my regular drum shop for parts. The drum shop where I bought this kit only had a UPS shipping account so I wasn't given a choice or I would have begged for Fed Ex Ground. If I were you, I'd take the offer of assitance from one of the retailers here at DFO who could contact Ludwig on your behalf to verify if those drums were sold to you by an authorized Ludwig dealer. dial 1-800-555-1212 (toll free) and ask information for Ludwig Drums. New Ludwigs being shipped in a Yamaha box? That's all. Sucks. Search Ludwig and find the best examples of use! Ludwig and Company invites you to explore how our company can deliver lasting value for your property assets.

If they are a reputable merchant, they should work on your behalf to get the situation corrected by getting you in touch with someone at UPS who has the authority to remedy any problem that is attributable to UPS--not the first three or four levels of underlings who all ask you the same questions, and then must pass your problem up to the next level. Let us help you find what you’re looking for in a new home and new community. It's easy and works well. DiscoverLIA COVID-19Ludwig Initiative Against COVID-19, Sign up for free or try Premium free for 15 days. © Ludwig Crane Service, Inc. All rights reserved. P.IVA 06333200829 REA PA-314445. It doesn't matter if they shine off on the matter, and tell you to contact UPS. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. We think our team is pretty great and we know you will feel the same, if given the opportunity. You'll end up having to send back the 26" and hopefully the next one will make it through the gauntlet all right. Gurnee, IL 60031 | 847-263-6200, ludwigco.com | who we are | what we do | our portfolio | find an apartment | residential portal | contact us.

JavaScript is disabled. Your beef is not with Ludwig.

If you bought it though Ebay, file a claim. I'm jealous as hell, by the way!

Ludwig is a manufacturer of percussion products and accessories. © 2014-2020 Ludwig S.R.L.S. Those look awesome, btw. I have never bought anything before from the drum shop( which will remain nameless) where I found this kit but it will be the last. dial 1-XXX-555-1212 … If these were purchased from a dealer they should be able to handle the replacement drums with no cost to you, you should not have to do any foot work. I just want to play my new kit which I can't do since UPS managed to break the batter side wood hoop plus they scratched the black powder coat on a couple of the lugs. Bad sound in Ludwig floortom - bearing edge?



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