Through a combination of surveys, focus groups, interviews, and observations, voice of the customer research gives your customers an opportunity to share quantitative and qualitative feedback at many different touchpoints. Woolworths My Voice Prize Draw 2017/2018 9 11.59pm 30th April 2018 Midday Wednesday 2nd May writing by email within 4 business days of the draw and announced on the Woolworths websites at: To help you come up with voice of the customer survey questions, check out these templates: Learn more about our customer experience management software. 12 11.59pm 31st July 2018 Midday Thursday 2nd August Midday Tuesday 2th January Learn more about when and where focus groups and surveys can be most effective. Midday Friday March 2nd 2018 6PM Thursday 8th March 2018 6PM Friday 9th March 2018 It will allow you to establish customer satisfaction performance metrics that you can use to measure your progress over time, identify changes, and respond to negative trends. time specified on their email invitation, or if entering via an invitation on a receipt, within 14 days of their transaction (as 7 11.59pm 28th February Why we started the Switzer Super Report SMSF site. By giving customers a voice, you open yourself up to an array of insights that wouldn’t otherwise be available. Charlie Aitken: Short Scomo, long HGG; Tony Featherstone: 5 ways … However you choose to do it, listening to the voice of the customer may be an important key to getting ahead. is via email invitation, SMS invitation or an invitation printed on a purchased receipt.

Will they buy from you again? prize winner, the prize will be forfeited and a further draw will be conducted for any unclaimed prizes three months after at Giving your customers a louder voice can start with something as simple as searching for yourself on social media, reading online reviews, or making a contact us form readily available on your website. The winners will be notified in The judges’ decision will be final and no correspondence entered into. 2018

6. 11 11.59pm 30th June 2018 Midday Tuesday 3rd July 2018 6pm Monday 9th July 2018 6pm Tuesday 10th July 2018 2017

Woolworths Customer Satisfaction Survey. 6pm Monday 8th January 2018 6pm Tuesday 9th January 2018

10 11.59pm 31st May 2018 Midday Monday 4th June 2018 6pm Friday 8th June 2018 6pm Monday 11th June 2018 AUSTRALIAN FINANCIAL SERVICES LICENCE NO.286 531, This content is only accessible to logged in members. 2017 The Promoter reserves the right to ask the winner to provide proof of identification prior to receiving the prize. ACT Permit No: ACT TP 17/01293 Capturing the voice of the customer at multiple touchpoints allows you to draw a much more complete picture of both your customer base and their experience than a random sampling. those entering the BIG W surveys), www.cellarmasters.com.au/promotions (for those entering Cellarmasters surveys), But when you’re really serious, here are a few important ways to reach out at different touchpoints: Why make your customers look for an opportunity to give feedback? 10 x $ 100 Wish Gift Cards per month (or Langton’s gift vouchers for Langton’s winners) x 12 months What could you have done better?

In fact, a recent study showed that asking for feedback (even if you don’t listen to it) tends to improve customer loyalty. ALL RIGHTS RESERVED.

not be carried forward from one draw to another. The Promoter shall not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect 5 11.59pm 31st December That’s what voice of the customer (VOC) research is all about. 1. www.langtons.com.au (for those entering Langton’s surveys). The judge’s decision will be final and no correspondence entered into.

2017 You don't have credit card details available. The Promoter is Woolworths Limited ABN: 88 000 014 675 of 1 Woolworths Way, Bella Vista, NSW 2153, Australia.

2018 4 11.59pm 30th November When you want to evaluate your relationship with your customers, big KPIs (like revenue or traffic numbers) may give you a general idea of whether customers are happy, but they hardly tell you anything about what customers really want. Supermarkets, Online, Fuel, Dan Murphy’s or BWS surveys. 6pm Thursday 9th November 2017 The total prize value is: Midday Thursday 2rd identification considered suitable for verification is at the discretion of the Promoter. Voice of the customer is an increasingly popular way to use customers’ opinions and market research to improve products and services. Your customers know the secrets to your success—all you have to do is ask them. 2018 There’s no way to really know unless you give your customers a voice.

6pm Friday 8th December 2017 6pm Monday 11th December Our NPS template lays out all of the questions you need to ask to capture this powerful data. Langton’s winners). In the event that a winner cannot 2018 The winners will be notified in writing by 4. Here’s how you can win $150. Whilst each prize draw runs to a calendar month, in order to qualify entrants will need to complete the survey within the ineligible to complete and will therefore not be entered into the prize draw. We would like to show you a description here but the site won’t allow us. Phone: 1300 767 969.

If you compare your results over time, you’ll give your customer feedback scores a lot more context.

Or click here to take a free trial for 21 days, By proceeding you understand and agree to the site's terms and conditions, Log in here if you're a current subscriber >. 2017 Listening to the voice of the customer is one of the best ways to determine whether customers feel they are getting the service they deserve, where the mark is being missed, and how loyal they are likely to be.

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